Delivery
Our delivery rates and providers
All orders for prescription items must be approved by a prescriber before they can be dispatched, please note if you choose express delivery, this will be from the point the item is approved by the prescriber. This is usually within a few hours but can take up to 72 hours from placing your order.
The cut-off for next day delivery is 2:30pm Monday to Friday and 11am on Saturday. All deliveries are made Monday to Saturday.
Please note as our next day delivery services are not guaranteed, unfortunately we will be unable to offer a refund in the event that is not delivered the next working day.
Christmas delivery:
Standard: Order by 2:30pm Monday 16th December
Next day: Order by 2:30pm Wednesday 18th December
Please note: We will be closed for Christmas from 24th December and reopen as normal on 2nd January. However, our partner pharmacies will be dispensing any priority orders between 27th - 31st December. Our Customer Service team will address any queries as promptly as possible upon their return in the New Year.
Standard delivery
£2.95 or FREE with orders over £49.99.
Delivery in 3-4 working days.
Next day delivery
£4.95
Delivered the next day, Monday to Saturday, if ordered before 2:30.
FAQs
How do I track my order?
You can track your order by going to your account or by the email sent with your tracking number.
Can I return my order?
UK Meds are not able to accept returns on prescription medication. Please see our returns policy for more information.
Where do you deliver to?
Regretfully, UK Meds are only able to ship to the UK. This includes the Channel Islands, Scottish Highlands and Northern Ireland.
What is the cut-off for next day delivery?
Subject to availability, you can place your order up to 2:30pm to have it delivered the following day.
What days do you deliver?
All deliveries are made Monday to Saturday 8am to 8pm. Deliveries are not attempted on bank holidays.
Will I be given an ETA for my delivery?
Yes, you’ll receive a notification on the day of delivery with a 2-hour time slot.
Discreet Packaging
All treatments are sent in discreet packaging. No mention of the medication appears on the packaging. So only you'll know what's inside.
No logos
No mention of pharmacy
No description of the items
Here to help you
Our Customer Service is available Monday to Friday 9am - 5pm. If you need urgent assistance, do not use this service. Call 111, or in an emergency call 999. Visit our help section
